Question 1

How do I know what size frame I need?

Accepted Answer

There are several ways to determine the right frame size for you:

Check your current frames: Look for size numbers printed on the inside of your current eyeglass, usually on the temple arm. These numbers typically represent lens width, bridge width, and temple length in millimeters.
Measure your face: Use a ruler or measuring tape to measure the width of your face at its widest point (usually across your temples). This can give you a general idea of what frame width might suit you.
Consult our size guide: We provide a detailed size guide on our product pages that explains what each number in the frame size means.
Get a professional fitting: Visit an optician for a precise measurement and personalized recommendations.

Question 2

Where can I find the size on my current frames?

Accepted Answer

To find the size of your current eyeglass frames:

Look on the inside of your frames. Every pair of glasses is slightly different, so the size information may be located in various places: 
On the temple arms (the parts that extend over your ears)
On the bridge (the part that goes over your nose)
Sometimes on the inside of the nose pads

You're looking for three numbers, typically separated by spaces or dashes. For example: 52-18-140 
The first number is the lens width
The second is the bridge width
The third is the temple arm length

If you can't find these numbers, visit an optician for assistance in measuring your frames.

Knowing your current frame size can help you choose new glasses that fit similarly. However, keep in mind that different frame styles may fit differently even with the same measurements.

Question 3

What lens features are available for my eyeglasses?

Accepted Answer

Lens Options:
Standard Lens: Includes Anti-Reflective (AR) coating, which eliminates glare on both sides of the lens, reducing eye strain. AR coating also has easy-to-clean properties.
Premium Lens: 25% thinner than our Standard lens, ideal for stronger prescriptions or those preferring a sleeker profile.
Blue Light Filtering: A precision-engineered coating that filters blue-violet light, helping to reduce eye strain from prolonged screen use. Also provides scratch-resistant and anti-glare properties.
Photochromic Lenses: Automatically adjust to outdoor light conditions, darkening in bright sunlight and clearing indoors. Perfect for those who don't want to switch between prescription eyeglasses and sunglasses.
Choose the options that best suit your lifestyle and visual needs.

Question 4

Why am I having trouble seeing clearly out of my progressive lenses?

Accepted Answer

First-time progressive lens wearers often need a little time to get used to them. Your eye and brain have to learn to adjust to the different corrective powers within the lenses. You may need a week or so to adjust. If you continue to have vision problems after that time, please contact your eye doctor to double-check the prescription.

If your eye doctor is able to verify that the prescription is accurate, then it may just be a matter of adjusting your glasses so that your frames sit in the correct position on your face.

Question 5

What is the difference between bi-focal and progressive lenses?

Accepted Answer

Bifocal lenses offer two different viewing zones: the top part of the lens is for distance (i.e. to help you see things far away) and the lower part of the lens is for reading (i.e. to help you see things up close). The viewing zones of bifocal lenses are divided by a visible line.

Progressive lenses are essentially no-line bifocals. But instead of offering just two different viewing zones (near and far vision), progressive lenses offer many different focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive lenses provide much more natural vision and are typically recommended over bifocal lenses.

We offer progressive lens in two corridor options:
Normal Corridor Progressive:  These provides a standard transition area between zones and are suitable for most users and frame styles. 
Wider Corridor Progressive: These offers a broader field of vision in each zone and are Ideal for those who need larger reading areas or want maximum comfort.

Question 6

How long will it take to receive my order?

Accepted Answer

Typically, it takes about 2 weeks from the time you place your order until you receive it. This timeframe includes:
Processing time: 2-3 business days for manufacturing your custom lenses and frames.
Shipping time: 7-10 business days for international delivery.
Please note that all orders are shipped from our facility in India. This allows us to provide high-quality eyewear at competitive prices.

Important considerations:
Shipping availability and estimated timeframes are subject to change.
Customs processing in your country may occasionally cause slight delays.
For the most up-to-date delivery information, please refer to the tracking information included in your shipping confirmation email.
If you need your glasses urgently, please use expedited shipping at checkout.

Question 7

Will I have to pay customs duties or import taxes?

Accepted Answer

As an international customer, you may be required to pay customs duties, import taxes, or other charges when receiving your eyeglasses. These fees are set by your country's customs authorities and are not included in our purchase price. The customer is responsible for paying any such customs charges upon delivery. We recommend checking your local customs regulations to understand potential additional costs before placing your order.

Question 8

Why can't I use my vision insurance to purchase glasses from MyNewFrames?

Accepted Answer

We understand that many customers have vision insurance and would like to use it. However, our business model is designed to provide high-quality, affordable eyewear without the involvement of traditional insurance networks. Here's why:
Direct partnerships: We work directly with manufacturers to cut out middlemen and keep costs low. This allows us to offer premium frames and lenses at significantly reduced prices compared to traditional retailers.
Transparent pricing: Our prices reflect the true cost of producing quality eyewear, without markups to accommodate insurance billing processes.
Accessibility for all: By not participating in insurance networks, we can maintain our low prices for everyone, including those without vision coverage.
Simplified process: Avoiding insurance claims allows us to streamline our operations and pass those savings on to you.
Focus on value: We believe that our prices are often competitive with, or lower than, the out-of-pocket costs many experience even when using insurance at traditional retailers.

While we can't accept insurance, we encourage you to compare our prices with your insurance co-pays and out-of-pocket costs. Many customers find that purchasing from us directly is still more affordable. We're committed to making quality eyewear accessible to all, regardless of insurance status.

Question 9

How do I adjust my glasses so that they fit better?

Accepted Answer

It is not recommended that you adjust your glasses yourself, as excessive force or bending can break the frames or lenses.

Before shipping your glasses to you, we will adjust them based on standard fit. If your glasses do not sit on your face properly and you require further adjustments, we encourage you to visit a local optical store. Most brick-and-mortar eyewear retailers will adjust your glasses free of charge, as courtesy.

Question 10

How to care for, clean and store your glasses ?

Accepted Answer

Cleaning your glasses doesn’t have to be a time-consuming or tedious task. Below is the quickest and most effective way to properly clean your lenses without accidentally scratching or damaging them. 
​​​​​​
Place your glasses in the sink and run them under a gentle stream of warm water. Avoid very hot water since it can damage the lens coatings.
Add one drop of mild soap without moisturizers to the tips of your fingers.
Lather the soap on each side of the lenses. Rub all parts of the frame for a few seconds, including the nose pads, ends of the temples, and the edge of the lens where it meets the frame, since skin oils and dust tend to hide in small crevasses.
Set your glasses aside and wash your hands to remove excess soap. This will ensure oils from your fingers won’t end up on your lenses during the rinsing process.
Rinse your glasses under warm water. Continue rinsing until all visible film is gone. Again, make sure to avoid very hot water so that you don’t damage the lens coatings.
Shake your glasses to remove the excess water. There’s no need to over-dry them.
Pass a clean cloth over the edges of your frames to remove any remaining moisture. Your new glasses come with a microfiber cloth designed for this purpose. You should use the cloth to remove any remaining smudges. (You can also use a cloth that has not been laundered with fabric softener or a dryer sheet.)

Question 11

What are the common mistakes when cleaning your glasses

Accepted Answer

Many of us clean our glasses improperly, which can damage both lenses and frames. Here are some common mistakes to avoid:
Using clothing or paper towels: The dust and debris on fabrics and paper can scratch your lenses.
Applying household cleaning products: These often contain harsh chemicals that can destroy protective lens coatings.
Leaving glasses on bathroom counters: Hairspray and beauty products can damage lens coatings.
Attempting to buff out scratches: This usually causes more damage. Consult a professional for scratch removal.
Exposing glasses to extreme temperatures: Heat or cold can damage lens coatings and alter frame shape.
For best results, use a microfiber cloth and lens cleaning solution designed specifically for eyeglasses. Clean your glasses regularly to avoid build-up of dirt and oils.

Frequently Asked Questions.