Terms & Conditions

Welcome to MyNewFrames.com!

By accessing or making a purchase on our website, you agree to the terms and conditions outlined below, along with our Shipping Policy, Returns and Exchange Policy and Privay Policy. Please read them carefully before placing your order.

General

These Terms & Conditions apply to all purchases, browsing, and interactions on MyNewFrames.com. We reserve the right to update or modify these Terms at any time without prior notice.

Eligibility

To shop with us, you must:

Be at least 18 years old, or have consent from a parent or guardian.
Provide accurate and complete information during checkout.

We reserve the right to refuse or cancel orders that do not meet these requirements.

Product Information

We make every effort to display our products accurately, including frame colors and lens details.
However, minor variations in color or appearance may occur due to lighting or device display differences.
All products are subject to availability, and we may modify or discontinue any item at any time.

Prescription/Power Accuracy

For prescription eyewear orders, customers are responsible for providing accurate prescription information.
MyNewFrames.com is not liable for any issues arising from incorrect prescriptions provided by the customer.
If you are unsure of your prescription, please consult a qualified optometrist before ordering.

Orders and Payments

Orders are confirmed once payment has been successfully received.
All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
Payments are securely processed through PCI-DSS-compliant gateways (e.g., Razorpay).
We do not store your card or banking details.
Orders cannot be cancelled once lens processing or dispatch has begun.

Shipping, Returns and Privacy

Our shipping, returns, and privacy practices are governed by the following policies, which are part of these Terms:

Shipping Policy - for delivery timelines, coverage, and courier partners.
Returns & Exchange Policy – for eligibility, damaged items, and exchange requests.
Privacy Policy – for how we collect, use, and protect your personal data.

By agreeing to these Terms, you also acknowledge and accept these related policies.

Intellectual Property

All content on this website — including text, images, graphics, and logos — is the property of MyNewFrames.com and is protected under applicable copyright laws.
You may not copy, reproduce, or use any material without our prior written permission.

Limitation of Liability

While we make every effort to ensure accuracy and quality, MyNewFrames.com shall not be held liable for:

Indirect, incidental, or consequential damages,
Delivery delays caused by courier or external factors, or
Errors resulting from inaccurate information provided by the customer.

Our total liability for any claim shall not exceed the total amount paid for the product.

For any questions, clarifications, or concerns regarding these Terms & Conditions, please contact us at
support@mynewframes.com or call us at +91 94672-80004