Return and Refund Policy    

Prescription Glasses

Due to the custom nature of eyewear, all sales of are final. We do not offer returns, refunds, or exchanges on these items unless:

•  There is a manufacturing defect in the product.

•  There was an error on our part in fulfilling your order.

Damaged Items

If you receive a damaged item:

• Report it within 24 hours of receipt with picture or video proof of package unpacking.

​

Sale Items

• Unfortunately, we cannot accept returns on sale items.

​

Cancellation Policy

• Orders once placed cannot be cancelled.

​

If you have any questions or concerns about your purchase, please don't hesitate to contact us. We're here to ensure you have the best possible experience with your new eyewear.

​

Thank you for choosing My New Frames. We appreciate your business and look forward to serving you.